FAQ

What are Generic Drugs?
Generic drugs are similar to or thpaper writinge bio equivalent of a brand drug in dose, kind, safety, quality, strength, how it is administered, performance and meant use. Reputed pharmaceutical companies in Canada, India and others have statutory approvals from FDA of their own country to produce and manufacture. Majority of these manufacturers are also approved by US FDA for generic medicines.

What do I do if I don’t find my recommended Drug here or I have some bulk requirements?
Myexpreepharmacy deals in only non-controlled medicines. In case you don’t find your medicine in available list then please feel free to email us with the name and quantity required and we shall be able to get back to you in 24 hours time.

Are generic drugs as safe as brand name drugs?
Without any doubt, every Generic drug and brand name drug facilities meet a similar standard of fine producing practices. In fact, around 50% of generic drug production comes from brand name corporations. These corporations often build generic equivalence of their own or different name pharmaceuticals. At MyExpressPharmacy, client safety is homework helpour most high held principle that shall never be neglected.

Is the effectiveness of Generic drugs and brand drugs the same?
Fundamentally, yes. A large percentage of population experience affirmative results while taking generic drugs.

How can I contact someone at MyExpressPharmacy.com?
You can visit our contact us page and enter into a Live Chat with our representative to get immediate answers to your queries. Or you can contact us via our website contact-us page.

How do brand name and a generic drug differ?
The only difference between a brand name drug and a generic drug is there marketing name and their price. As per the standard practice and state laws, the active ingredients of both needs to be the some though there might be changes in color, flavor and other inactive ingredients. So everything in terms of dosage, potency and effectiveness remains the same.

Are the generic pills FDA approved?
Reputed pharmaceutical companies in Canada, India and others have statutory approvals from FDA of their own country to produce and manufacture these generic drugs that are available on our website.

What is the maximum amount that can be purchased?
The pharmacy can supply to a maximum of three months medication to you in quantities as prescribed by your physician.

What are your operational hours?
Our Call centre (Sales , Refill, Support & Order) is open 24 hours a day, 7 days a week, 365 days a year.

What to do if there is any problem with my order?

You can quick response to all your queries at our Live Chat .You can also call out customer support number or email us and a customer service representative will contact you promptly and answer your query. Please visit our contact us page to know our hours of operation.

What is your accepted mode of Payment ? Do you accept all credit cards?
At the moment we accept e-Check Only, VISA credit, debit cards. Click on ‘Other Payment Options’ if you want to pay via other options.

Does myexpresspharmacy.com have all my drugs available?
Though we do stock majority of medications we might not have all medications available in other parts of the world.

How Much time you take deliver the order?
Though the delivery span is as per your shipping method you choose (Standard or express), shipments may be delivered before time. However, it is advisable to order medications before hand and allow a cushion period of 14 days to get the medication delivered to you without any hindrance.

What are shipping charges?

Our shipping charges for all orders is 12 USD (11-19 Business Days Delivery) for Standard shipment and 20 USD (6-10 Business Days Delivery) for Express Shipping.

How do I track my order processing?
You can either track your order processing through your account using username and password on our website or call us. You will also be emailed your tracking numbers after 2-4 days of your shipment.

What is the difference between Standard tracking number and Express tracking number?
The tracking number for Express starts working within 4 business days after the order is shipped and allows you to track your order online. The standard tracking number starts working only when the order is delivered or there has been an attempt to deliver your package. It allows us to check if you have received your order.

What is your privacy policy?
We are fully dedicated to your privacy and security. Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.

Why do the name and/or shape and/or color of the generic pill differ from the branded one?

The ingredients of generic and brand name drugs are identical. The name is the only difference. The name engraved on the pill is actually the name of the active ingredient found in the formula. The manufacturers of generic medicines are not allowed to use the same name as the original manufacturer because of copyright restrictions.

Why are generic drugs cheaper than the brand name ones?

The majority of new drugs are patent-protected by the government for a period of 17 years when they are first launched. Other manufacturers are not allowed to sell that drug in this period of time. This aims to allow the company that designed the drug to recover the research money that was invested in the development by selling it exclusively. Other manufacturers can apply to the Food and Drug Administration to sell generic versions of the drug only when the patent expires. Competing companies can afford to sell their products at a cheaper price because they haven’t invested any money in research and development.

Do you ship internationally?
Yes, we ship our products worldwide.

What is the package like?

The products come in one or more blister packs and are enclosed in an envelope. The envelope will display only your name and your shipping address so as to protect your privacy.

What if I didn't find an answer to my question here?

You can contact our customer support service for any other questions.

What is you cancellation policy?
If you wish to cancel your order, you may do so providing your order has not been approved yet. To cancel your order you should send us a message through the Contact Us form and provide a reason for cancellation or Call us at the number on the website. If the order has already been approved or shipped we cannot accept order cancellations.